Cookie Policy
Cookie Policy
1. What This Policy Covers
This Cookie Policy explains how HANOISON uses cookies and similar tools on hanoison.com.
We use cookies to keep the website working, remember simple choices, understand what visitors find useful, and, if you allow it, measure advertising.
This policy should be read together with our Privacy Policy.
You can manage cookie choices through the cookie banner on your first visit and through the cookie settings link on the website, if available.
2. What Cookies Are
Cookies are small files stored on your device when you visit a website. They help the site remember things like your cart, region, language, login session or cookie choices.
Similar tools can include pixels, local storage, session storage and server logs. To keep this policy easy to read, we call all of these "cookies".
Cookies can be temporary or longer lasting. Session cookies usually disappear when you close your browser. Persistent cookies may stay for longer so the site can remember a choice or measure repeat visits.
3. The Cookies We Use
We group cookies into four simple categories.
Strictly Necessary Cookies
These cookies are needed for the shop to work. They support things like the cart, checkout, payment security, customer login, fraud prevention and cookie preference settings.
These cookies are always on. If you block them in your browser, parts of the website may not work properly.
For example, they may help keep items in your cart while you move between pages, remember that checkout has started, or support a secure payment process.
| Example | Provider | Why It Is Used | Typical Duration |
|---|---|---|---|
| Cart and checkout cookies | Shopify | Keeps the shopping cart, checkout and order flow working. | Session to a few days, depending on the cookie. |
| Security cookies | Shopify / payment providers | Helps protect checkout, customer accounts and payment security. | Session to limited period. |
| Cookie preference cookie | Cookie preference tool | Remembers whether you accepted, rejected or customised cookies. | Usually up to 12 months. |
Functional Cookies
These cookies remember choices that make the website easier to use, such as country, language, currency or support preferences.
If these cookies are turned off, the site should still work, but some choices may need to be selected again.
| Example | Provider | Why It Is Used | Typical Duration |
|---|---|---|---|
| Country, region, language or currency preference | Shopify | Helps show the store in the right market, language or currency where available. | Session to 12 months. |
Analytics Cookies
These cookies help us see how visitors use the site. For example, they may tell us which pages people visit, how long they stay, what device they use and where the visit came from.
We use this information to improve the website. We do not use analytics cookies to collect sensitive information.
Analytics information is usually reviewed as reports and trends, not as a way to identify one individual customer.
| Example | Provider | Why It Is Used | Typical Duration |
|---|---|---|---|
| Store analytics cookies | Shopify | Helps us understand visits, product interest, page performance and store improvements. | Session to 12 months. |
| Referral and session cookies | Shopify | Helps understand where visits came from and how the website is used. | Session to limited period. |
Analytics may include pages visited, time on site, click paths, device and browser type, referring website, and general location such as country or city. It does not include precise address, sensitive data, or activity on unrelated websites.
Marketing Cookies
Marketing cookies help us understand whether our ads are working and may help show more relevant HANOISON content on platforms such as Facebook or Instagram.
These cookies may track actions such as product views, add-to-cart events or purchases. Where consent is required, we only use marketing cookies after you agree.
If you reject marketing cookies, you may still see HANOISON ads, but they may be less relevant and harder for us to measure.
| Example | Provider | Why It Is Used | Typical Duration |
|---|---|---|---|
| Meta Pixel cookies, such as _fbp or related Meta identifiers | Meta | Helps measure ad performance and understand actions such as page views, product views, add-to-cart events and purchases. | Session to around 3 months, depending on the cookie. |
Meta may use this information to measure HANOISON advertising, show relevant content on Facebook or Instagram, and create audiences based on interactions with our website. Meta also handles this data under its own privacy policy.
Information Cookies May Collect
Depending on the cookie, the information may include device type, browser type, approximate location, pages viewed, products viewed, referral source, cart actions, checkout events, cookie choices, and basic technical logs.
Cookies do not give us access to everything on your device. They only help the website and approved services read the information connected to that cookie or similar tool.
4. Services That May Set Cookies
The exact cookies can change when Shopify or our installed apps update. This table gives a practical summary of the services that may set cookies on the site.
| Service | Why It May Use Cookies | Cookie Type |
|---|---|---|
| Shopify | Runs the storefront, cart, checkout, customer account, security and basic site performance. | Strictly necessary, functional and analytics. |
| Shopify analytics and store reports | Helps us understand store traffic, product interest, checkout behaviour and general website performance. | Analytics. |
| Payment providers, such as Stripe or PayPal | Helps process payments securely and reduce fraud during checkout. | Strictly necessary. |
| Meta Pixel | Helps measure ads and show relevant HANOISON content on Facebook or Instagram. It may help us understand actions such as page views, product views, add-to-cart events and purchases. | Marketing. |
| Cookie preference tool | Remembers whether you accepted, rejected or customized cookies. | Strictly necessary. |
5. What We Do Not Use
Based on the current confirmed setup, HANOISON does not list the following tools as active on hanoison.com:
- Google Analytics
- TikTok Pixel
- Google Ads cookies
- Criteo or other remarketing networks beyond Meta
- Hotjar, Microsoft Clarity or other session recording tools
If we add a new analytics, advertising, email or support tool later, we should update this Cookie Policy and the cookie banner so the public page matches the real setup.
6. Your Choices
When you first visit hanoison.com, you may see a cookie banner. Depending on your location, you may be able to accept cookies, reject non-essential cookies, or choose cookie categories one by one.
You can change your choice later through the cookie settings link on the website, if available. You can also delete or block cookies in your browser settings.
If you reject non-essential cookies, you can still browse, add items to cart and check out. Some preferences may not be remembered, and we may have less information to improve the site.
Strictly necessary cookies cannot be switched off through our cookie tools because the website needs them to run. You can block them in your browser, but checkout, cart or security features may stop working correctly.
You can also manage advertising preferences directly through platforms such as Facebook or Instagram, depending on your account settings there.
7. Managing Cookies in Your Browser
Most browsers let you block or delete cookies. You can find instructions in your browser's help pages:
- Chrome: support.google.com/chrome/answer/95647
- Safari: support.apple.com
- Firefox: support.mozilla.org
- Edge: support.microsoft.com
8. Global Privacy Control and Do Not Track
If your browser sends a Global Privacy Control signal and we can detect it, we treat it as a request to opt out of marketing cookies where required by law.
We do not currently respond to "Do Not Track" signals because there is no consistent industry standard for how websites should handle them.
9. What Happens If You Reject Cookies
You can reject non-essential cookies and still use hanoison.com. The shopping cart, checkout and order processing should still work because they rely on strictly necessary cookies.
| If You Reject | What May Happen |
|---|---|
| Functional cookies | Some choices, such as region, language or currency, may need to be selected again. |
| Analytics cookies | The website still works, but we have less information to improve pages and product experience. |
| Marketing cookies | You may still see HANOISON ads, but they may not be based on your visit to our website. |
10. Third-Party Services
Some cookies may be set by third-party services we use, such as Shopify, payment providers or Meta.
These companies may handle cookie data under their own privacy policies. Useful links include:
- Shopify: shopify.com/legal/privacy
- Meta: meta.com/privacy/policy
- Stripe: stripe.com/privacy
- PayPal: paypal.com/privacy
11. International Processing
Some service providers, especially Meta and Shopify, may process cookie-related data outside the United Kingdom or European Economic Area, including in the United States.
Where required, these transfers are handled using appropriate legal safeguards.
12. Children
HANOISON is not intended for children. We do not knowingly use cookies to collect personal data from children.
13. Your Rights
Depending on your location, you may have the right to be informed about cookies, choose whether non-essential cookies are used, withdraw consent, request access to data connected with cookies, request deletion where applicable, object to certain processing, or complain to a data protection authority.
To make a privacy request, contact us using the details below. We may need to verify your identity before completing some requests.
14. Updates to This Policy
We may update this Cookie Policy when our website, apps, cookie tools or legal requirements change. The date at the top shows when this policy was last updated.
If we make a material change, we may update the website notice, refresh the cookie banner, or contact registered customers where appropriate.
15. Contact
If you have questions about cookies or your privacy choices, contact us at:
Customer support: support@hanoison.com
General enquiries: info@hanoison.com
Postal address:
Hearfox LTD
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
16. Complaints
If you are in the UK, you can contact the Information Commissioner's Office at ico.org.uk. If you are in the EEA, you can contact your local data protection authority.