Shipping Policy
Shipping Policy
Last updated: July 2, 2026
HANOISON ships worldwide. Each order is prepared carefully, inspected, and packed before dispatch. Some orders may take longer before shipment because production capacity is limited and order volume can be high.
Estimated Timeline
| Region | Preparation Time | Transit Time After Dispatch | Total Estimated Time | Tax / Duty |
|---|---|---|---|---|
| United Kingdom | 30-45 days | 5-7 business days | 35-52 days | Included where DDP service is available |
| European Union | 30-45 days | 5-10 business days | 35-55 days | Included where DDP service is available |
| United States | 30-45 days | 7-12 business days | 37-57 days | Customer may be responsible |
| Canada / Australia / New Zealand | 30-45 days | 7-15 business days | 37-60 days | Customer may be responsible |
| Asia / Other destinations | 30-45 days | 5-15 business days | 35-60 days | Customer may be responsible |
Free Worldwide Shipping
HANOISON offers free standard international shipping. Tracking information is sent after the order is dispatched.
Preparation Before Shipping
Before shipment, your order may go through production scheduling, assembly, finishing, quality control, packing, and final review. If an order is delayed beyond the estimated timeline, we will contact you with an update.
Carriers
We choose the carrier based on destination, service availability, and current delivery performance. The carrier name and tracking number will be provided after dispatch.
Customs, Taxes, and Duties
For locations where Delivered Duty Paid service is available, HANOISON or our shipping partners handle import taxes and duties. For other locations, local taxes, duties, brokerage fees, or customs charges may be collected by the carrier or customs authority before delivery.
Address Changes
If you need to change your shipping address, email support@hanoison.com as soon as possible. Address changes are only possible before dispatch.
Pickup
In-person pickup is not available unless HANOISON confirms a pickup appointment in writing. Do not visit or ship items to any workshop, office, warehouse, or pickup location unless we provide written instructions for your specific order.
Lost or Damaged Packages
If tracking shows a delivery issue, or if the package arrives damaged, contact support@hanoison.com with your order number and photos. We will work with the carrier and review the case.